Refund Policy

At IPTV Portugal, we want customers to have a clear understanding of our refund terms before purchasing a subscription. This Refund Policy explains when a refund may be available, how to request one, and which situations are generally not eligible.

1. Refund Eligibility

Refund requests may be considered when there is a genuine technical issue with the service that is caused by our side and cannot be resolved within a reasonable period.

To be eligible, the following conditions generally apply:

  • Request period: The refund request must be submitted within the applicable refund period stated with your subscription.
  • Technical issue: The problem must be related to the service rather than the customer’s internet connection, device, application, or configuration.
  • Troubleshooting: Our support team must have a reasonable opportunity to investigate and attempt to resolve the issue.
  • Service failure: A refund may be considered if the issue remains unresolved after reasonable troubleshooting.

Refund eligibility may also depend on the specific subscription purchased and applicable consumer protection laws.

2. How to Request a Refund

If you believe you are eligible for a refund, contact our support team as soon as possible.

Please provide:

  • The name or identifier used for your order.
  • The approximate date and time of purchase.
  • A clear description of the problem.
  • Any relevant troubleshooting information requested by our support team.

Our team will review the request and may ask for additional information to determine whether the issue qualifies under this policy.

WhatsApp: +44 7988 579524

3. Situations That May Not Qualify

A refund may not be available in situations such as:

  • Changing your mind after purchasing a subscription.
  • Deciding that you no longer want to use the service.
  • Problems caused by your internet connection or network.
  • Incorrect device or application configuration.
  • Use of an unsupported device or application.
  • Failure to follow the provided installation instructions.
  • Requests submitted outside the applicable refund period.
  • Account suspension resulting from a violation of our Terms of Use.
  • Problems caused by third-party applications, hardware, or services outside our control.

Where possible, our support team will help you troubleshoot technical or setup-related problems before a refund is considered.

4. Refund Review

Every refund request is reviewed based on the circumstances of the individual case.

We may ask you to complete basic troubleshooting steps, verify your account information, or provide details about the problem before making a decision.

Submitting a refund request does not automatically guarantee approval.

5. Approved Refunds

If your refund is approved, the refund will normally be returned using the original payment method where practical and available.

Processing times may vary depending on the payment provider or financial institution. Once the refund has been initiated, the time required for the funds to appear in your account is outside our direct control.

We will provide confirmation when the refund has been processed.

6. Service Issues and Support

Before requesting a refund, we recommend contacting our support team if you experience problems with activation, login details, playlist loading, application setup, or playback.

Many IPTV issues can be caused by device settings, applications, Wi-Fi connections, or configuration errors, and our team may be able to help resolve them.

7. Consumer Rights

Nothing in this Refund Policy is intended to remove or restrict any rights you may have under applicable consumer protection or other laws.

Where mandatory legal rights apply, those rights will take precedence over any conflicting provision of this policy.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment procedures, or applicable legal requirements.

Any revised version will be published on this page. We recommend checking this page before making a new purchase.

9. Contact Us

For questions about this Refund Policy or to submit a refund request, please contact our support team: