Privacy Policy

At NextGen Portugal, we respect your privacy and take reasonable steps to protect the personal information you provide to us. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when using our website and services.

1. Information We Collect

We only collect information that is reasonably necessary to communicate with you, process your subscription, and provide customer support.

Depending on how you contact us, this may include:

  • Name — used to identify you when communicating with our team.
  • WhatsApp number — used to communicate with you about orders, account access, setup, and support.
  • Contact information — any information you voluntarily provide when contacting us about our services.

We do not intentionally request personal information that is unnecessary for providing our services.

2. How We Use Your Information

The information you provide may be used to:

  • Process and manage subscription requests.
  • Send account or setup information.
  • Respond to questions and support requests.
  • Help with installation and basic technical issues.
  • Provide important service, account, or renewal notifications.
  • Maintain and improve our website and customer experience.

We do not use your personal information for unrelated purposes without an appropriate legal basis or your consent where required.

3. How We Share Your Information

We do not sell or rent your personal information to third parties.

Information may be shared with trusted service providers when necessary to operate our website, process payments, provide communication services, or deliver technical support. Such providers should only process information as necessary for their respective services.

We may also disclose information when required by applicable law, legal process, or a valid request from a competent authority.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better browsing experience.

Some cookies may be placed by third-party services used on our website, such as analytics or essential website tools.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

For more information, please refer to our Cookie Policy.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or loss.

Our website may use HTTPS encryption to help protect information transmitted between your browser and our website.

Although we take reasonable precautions, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Request a copy of certain information in a commonly used format.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your request before taking action.

8. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services. These external services have their own privacy policies and terms.

IPTV Portugal is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised date. We encourage visitors to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle privacy-related requests, please contact our support team.

WhatsApp: +44 7988 579524

IPTV Portugal
We respect your privacy and aim to handle your information responsibly.